SHIPPING POLICY
To-Door Courier
We offer free To-Door delivery to anywhere in South Africa on any orders over R500. If you order is under R500 there is a flat fee of R100 for our To-Door courier Option.
uct from you and the cost of having the product returned to you.
International Deliveries
For deliveries outside of South Africa, the price of delivery will be calculated at checkout. We have multiple options available for you to choose from depending on your needs. We currently offer delivery to a wide range of countries.
All VAT, Duties, Freight Costs & Currency costs are excluded in the price on the site. Once your parcel has been cleared through Customs, you will be liable for any additional charges.
How long should it take for my order to be delivered?
Delivery times are made up of dispatch time plus the transit time.
- Dispatch Time
- How long before the order leaves our Warehouse.
- Dispatch times are based on stock status, as well as when we receive the order / payment.
- Transit Times
- How long it takes for your order to reach you once it has been handed over to our shipping partners.
- Transit times vary depending on where your order is being shipped to
Order Dispatch Times
In stock items
Orders are usually dispatched within 2 business days of being placed. If you place your order before 11:00 it is usually shipped off on the same day.
Pre-order items
Orders with items on Pre-order will be shipped off once all pre-order items have arrived. Shipping times for pre-ordered items vary from item to item. Each Pre-Order item will have an estimated delivery time / leadtime.
Order Transit Times
- Main Centres: 2 – 4 Business days
- Regional and Remote Areas: 3 – 7 Business days
Main centers are defined as any of the below areas:
- Johannesburg
- Cape Town
- Stellenbosch
- Durban
- Pietermaritzburg
- Richards Bay
- Port Elizabeth
- Bloemfontein
- Nelspruit
- East London
- Pretoria
- George
- Kimberley
- Polokwane
Note: The below mentioned transit times are an estimation only. For a more accurate timeline, you can get in touch with us.
When do deliveries take place?
Our courier partners generally make deliveries from Monday to Friday between 08:00 and 17:00.
Instock Items
Orders are usually dispatched within 2 business days of being placed. If you have placed and paid for your order before 11:00 between Monday and Friday we do our best to get your order shipped off the same day.
Pre-Order Items
Orders with items on Pre-order will be shipped off once all pre-order items have arrived. Shipping times for pre-ordered items vary from item to item. Each Pre-Order item will have an estimated delivery time / leadtime.
Should an order be placed after the cut-off time, it will be shipped off the following business day.
We do everything we can to make sure that your order is shipped off as quickly as possible but unfortunately delays can occur. We strive to be as communicative as possible and should a delay come up we will do our best to let you know as soon as possible